The latest 2022 research focused on the connected customer experience found that 88% of customers say the experience a company provides is as important as its product or services -- up from 80% in ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...

Tredence, a data science and artificial intelligence solutions provider, has launched Tredence Customer 360, a customer intelligence solution for telco, media, and technology firms. Built on Google ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Reltio is getting into the Customer Data Platform (CDP) space today with ...

How leading companies like Ulta Beauty and Liberty London are harnessing AI to enhance customer experience, from personalization to efficiency. Customer experience (CX) teams are implementing ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Digital twins of physical products and ...

Chief marketing officers need to adapt to their new kinda important duty: leading customer experience. Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re ...

REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio®, a leader in data unification and management, today announced the launch of the Reltio Lightspeed™ Data Delivery Network, a groundbreaking innovation ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Singaporean consumers love the service provided by their national carrier, selecting Singapore Airlines as their top brand for customer experience. Customers in the market can be highly discerning ...

Grab tops Malaysia's list of top brands for customer experience with the self-described super-app used to speed up many day-to-day activities of Malaysians, from transportation to grocery shopping, ...