The reinvention of enterprise service management delivers best practices in predictive service delivery and reliability-based maintenance.

The global order management market is experiencing unprecedented growth, driven by the increasing complexity of B2B and B2B2C ...

based company's acquisition of BoxTone strengthens its MDM capabilities and provides mobile service management capabilities. The privately held company's Good for the Enterprise (GFE) MDM offering ...

Justin Fanelli, the Department of Navy’s chief technology officer, said the service now offers six enterprise services to replace legacy or siloed offerings.

Summary: The IT Service Management function has entered a new ... vehicle that will deliver value in today’s emerging digital enterprise. The survey that serves as the basis for this report ...

highlighting the growing enterprise shift toward AI-driven automation to enhance IT operations and service management efficiency. “The acquisition will combine ServiceNow’s agentic AI and ...