Long waits, frustrated patients, and overburdened staff—these scenarios plague clinics without efficient scheduling systems. Running a clinic demands more than just good healthcare; managing patient ...

Health system UAB Medicine, with its flagship 1,157-bed UAB Hospital on the University of Alabama at Birmingham campus, needed to solve what it called “the patient access paradox” – where patients are ...

Kathryn Franklin, receptionist at Health Care Access, waits for patients at the clinic Friday. At right is Executive Director Shelly Wakeman. The center recently implemented a same-day appointment ...

iTech, a provider of billing and revenue cycle management solutions, has implemented a patient appointment scheduling module to its expEDIum medical billing software. The module aims to effectively ...

Consumers can get same-day service in nearly every industry, but that kind of prompt action has not always been available in healthcare outside of emergencies. That’s changing with the growth of ...

Health systems are digitizing many of their processes to improve operations and become more consumer-friendly, but health leaders sometimes miss a key piece of the puzzle: the call center. The manual ...

Consumers have grown accustomed to researching and evaluating options online, and seamlessly making decisions regarding purchases, reservations, and appointments. Not only do consumers expect instant ...

It may not sound as sexy as digestible sensors to for medication adherence or using telemedicine to save people unnecessary trips to the emergency room, but online self scheduling of physician ...

Outpatient oncology clinics face substantial challenges in coordinating high volumes of treatments with limited resources. The optimisation of patient flow and appointment scheduling is critical to ...

All care locations in MercyOne Central Iowa’s region, including Des Moines, are continuing to take patient appointments even as the health system struggles with an unspecified IT security breach ...