Some diners aren’t yet sold on the model; complaints include feeling hurried, a lack of service and story-telling about the menu, and tipping fatigue.Still, with 98% of operators reporting that ...

Restaurant operators are finding new ways to move forward in an industry already running on slim margins. John Davidson The counter at Birdie's in Austin. Watching owner Brooks Headley pour olive ...

Rise of the fine-dining restaurant where customers are made to order their own food at the counter and asked to pay tip before they've eaten. Customers wait in line to order three course meals ...