Connect makes it easier to keep more stakeholders informed, and to capture customer sentiment at scale”— James Ward, ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Two acquisitions enhance Vehlo’s expansive platform that helps dealers maximize revenue and streamline operations Vehlo, a leading provider of software and financial solutions for the automotive ...

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...