The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

The Social Security Administration is dealing with what its commissioner calls a "customer service crisis." Staffing shortages, long wait times on the agency’s toll-free phone line and a large backlog ...

Today it’s a cherished, protected part of Americans’ lives. Officials across the political spectrum have kept its promise to ...

"The Social Security Administration continues to report the good news of improved response times by phone and greater ...

The Social Security Administration — under pressure from Senate Democrats —is on track to finish an internal audit of the ...

The SSA framed a visit as evidence that operational changes had produced measurable reductions in phone and office wait times ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to close ...

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The Social Security Administration last week warned the public that unless Congress approves a $1.4 billion increase in funding for the agency in fiscal 2023, the agency’s customer service will ...

Commissioner Frank J. Bisignano today visited the Social Security field office in Wichita, Kansas with Representative Ron Estes, Chair of the House Ways and Means Social Security Subcommittee, to ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...