As a result, eight months into the pandemic, the stock of customer service departments has soared within organizations — and especially among the C-Suite. According to a new report by Zendesk ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but ...

In turn, TELUS Digital will incorporate Zendesk’s customer relationship management (CRM) and call center as a service (CCaaS) technologies in its suite of offerings. TELUS Digital’s enterprise ...

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional ...