Funny thing, though: Those upgrades keep shipping and saving money; they just need someone to turn them on.

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

Algolia today unveiled the Intelligent Data Kit, a suite of tools that make data cleaner, smarter, and more useful. "Improving data quality is not just a technical necessity; it's a business ...

RRD has launched Business Communication Intelligence (BCI), an artificial intelligence-powered platform that streamlines and improves customer communications.

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Interact with survey and form results in simple, conversational language using Analyze with AI, a new chat-based analysis feature that provides instant insights, sophisticated data segmentation, and ...

Some Verint customers speaking at the company's Engage 2025 user conference cited a 30 percent reduction in variable labor, a 35-second reduction in interaction handling time, and a 10 percent ...

To meet rising customer expectations, CRM systems need to play larger roles beyond just tracking sales or contacts, instead serving as intelligent, end-to-end, AI-driven engagement platforms.

Grammarly users can now access real-time writing support for Spanish, French, Portuguese, German, and Italian.

Adobe today released AI agents to help businesses build, deliver, and optimize customer experiences and marketing campaigns. Powered by the Adobe Experience Platform (AEP) Agent Orchestrator, Adobe is ...

Zocks, providers of an artificial intelligence assistant for financial services, has expanded the Zocks platform to help advisors provide financial advice after client and prospect meetings by ...

ON24, providers of a customer engagement platform for B2B sales and marketing, has launched ON24 AI Propel+ to transform first-party engagements like webinars and other virtual events into full-funnel ...