When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Explore Charles Handy’s management theory and how his four workplace cultures shape leadership, motivation and company ...

Airbnb is testing adding a "What box" to the traditional search interface atop the homepage, and it would leverage AI to use ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...

OpenAI has open-sourced two AI safety classifiers that let enterprises more easily set their own guardrails. Experts say the ...

Australia’s technology industry playbook for managing complex, multi-vendor ecosystems has been refreshed, with the Service ...

The same Chinese company that makes electric buses now under review in Denmark and Norway also has electric buses on ...

A newly identified Android spyware targeted Galaxy devices for close to a year, including users in the Middle East, ...

Microsoft's research revolved around what it calls the " Magentic Marketplace " -- an open-source environment where AI agents converse with one another in order to complete transactions in a virtual ...

Discover why Matt Haycox believes 2026 is the year for real entrepreneurs and not influencers in the business landscape.