Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. This customizable hiring kit ...

Over the next 12-18 months, the legal industry will see further transformations in help desk support. The future of legal help desk support lies in the ability to quantify and leverage user sentiment.

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

At first, when Indian Prairie School District began to feel the pinch of rising demands on its help desk support, it wasn’t sure how it would meet the growth in requests. It’s a big district in ...