Some diners aren’t yet sold on the model; complaints include feeling hurried, a lack of service and story-telling about the menu, and tipping fatigue.Still, with 98% of operators reporting that ...

Restaurant operators are finding new ways to move forward in an industry already running on slim margins. John Davidson The counter at Birdie's in Austin. Watching owner Brooks Headley pour olive ...

Why Counter Service Restaurants Are Everywhere These Days. Story by Regan Stephens • 6mo. Restaurant operators are finding new ways to move forward in an industry already running on slim margins.

Still, the counter service model hasn’t been a fit for every restaurant. In Reno, Nevada, the recently-opened Madein was envisioned around a counter service model, says co-owner Rachel Macintyre.