NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Microsoft Teams plays a pivotal role in enabling this level of AI-assisted interaction. Its widespread adoption and robust ...

Co-founded by Mr Gilburd and chief operating officer Mike Harfield in 2011, Sigma Connected has gone onto employ over 5,000 ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

The Next Customer Experience summit is set to be a pivotal event in the customer experience landscape, featuring renowned industry experts and thought leaders who will share invaluable insights and ...

Beko, which has various brands including Whirlpool, Indesit, Hotpoint and KitchenAid, has teamed up with Peterborough Jobcentre in a bid to fill 10 vacancies for contact centre agents within its ...

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential for your contact centre.

Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services for digital communication channels in contact centres such as e-mail, SMS, webchat, WhatsApp, social media and ...