NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Microsoft Teams plays a pivotal role in enabling this level of AI-assisted interaction. Its widespread adoption and robust ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

The State of UK Business Process Outsourcing: Technology, AI, and Growth StrategiesBPOs are looking to grow and they want AI and automation to help drive them forwards… MaxContact’s State of UK ...

Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL). The extensions will see Journeycall’s contact centre manage ...

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced Tuesday evening in London. The European Contact Centre & Customer ...

Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential for your contact centre.

contact centre outsourcer Sigma Connected has been named in the prestigious The Sunday Times Best Places to Work list.

The Next Customer Experience summit is set to be a pivotal event in the customer experience landscape, featuring renowned industry experts and thought leaders who will share invaluable insights and ...