The QR code solutions market continues to grow rapidly, driven by its versatility across applications such as payments, marketing, logistics, and information sharing, the firm said, noting that QR ...

While volatility is here to stay for a while, embracing scenario planning can help regain control, Forrester urges.

Kore.ai's AI for Work, AI for Process, and AI for Service is now available in the AWS Marketplace AI Agents and Tools category.

Sinch implements the emerging MCP standard that enables AI agents to dynamically discover and use messaging, voice, email, and verification capabilities.

A federal appeals court has blocked a click-to-cancel rule that would have required businesses to make it easy for consumers to cancel unwanted subscriptions and memberships, just days before it was ...

Treasure Data, a customer data platform provider, has made its AI Agents available in the new AI Agents and Tools category of AWS Marketplace. Treasure Data's AI Agent Foundry, built on Amazon Bedrock ...

Shop-Ware, providers of a cloud-based shop management platform for independent auto repair shops, has launched a CRM system to empower shops to drive repeat business with service reminders and ...

H2O.ai, an agentic artificial intelligence company, has made its H2O AI Cloud available in the new AI Agents and Tools category of AWS Marketplace. Customers can now use AWS Marketplace to discover, ...

New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

Outreach, providers of a revenue workflow platform, has achieved ISO/IEC 42001:2023 certification, developed by the International Organization for Standardization (ISO) and the International ...

Cardlytics' Customer Insights Dashboards now include brand affinity, customer migration, and loyalty insights.