Starbucks is getting back to basics — but trains baristas in de-escalation to manage new tensions
A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...
Buy or leave, Starbucks tells nonpaying customers in policy reversal
Starbucks announced a new code of conduct for its North American stores that reverses a 2018 policy that allowed nonpaying ...
Starbucks reverses open-door policy: Buy something or leave
The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in ...
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Hanging out at Starbucks will cost you as company reverses its open-door policy
If you want to hang out or use the restroom at Starbucks, you’re going to have to buy something. Starbucks said Monday it was ...
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Starbucks' new policy: Buy something or get out
What they're saying: "We want everyone to feel welcome and comfortable in our stores," said Starbucks spokesperson Jaci Anderson. "By setting clear expectations for behavior and use of our ...
Starbucks open door policy: Coffee chain reverses 7 year old policy. Here's what to know
Starbucks' open door policy is getting thrown out the window among changes for the company. The coffee chain announced on Monday it would reverse its seven-year-long open door policy in company-owned ...
Starbucks is changing its rules around restrooms, Wi-Fi, more. What to know in Arizona
Starbucks says you can't use its Wi-Fi or restroom or hang out without a purchase. Here's why the rules are changing and what ...
Starbucks highlights earnings upside from returning to the coffeehouse vibe
Starbucks (NASDAQ:SBUX) issued its first earnings report with Brian Niccol on the job for a full quarter. The coffee chain giant topped some lowered analyst expectations and highlighted the early ...