Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Route Protect: Keep Your Shipments Protected
When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the delivery of every protected …
File and manage claims – Route for Shoppers
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, …
Shipping Protection & Claims - Route
Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …
How to check the status of a claim – Route for Shoppers
Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any …
How and when to contact the shipping carrier - Route for Shoppers
You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation …
Deadlines to file a claim - Route for Shoppers
For more information about our coverage, read our Route Shipping Protection policies. If you purchased our Shipping Protection and encountered an issue with your order, please read the …
Deadlines to file a claim – Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …
Route
Oct 22, 2025 · Easily record anything on your screen with Jam
Claim status definitions – Route
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.